At TEO PRINT, we take great pride in delivering high-quality, customized photo products that capture your precious memories. Since each product is made to order and tailored specifically to your requirements, refunds or returns are generally not possible. However, we are committed to ensuring your satisfaction and have outlined our refund policy below:

1. 1. Eligibility for Refunds

   Refunds will only be provided in the following case:

   • Damage During Transit: If your product is damaged during courier transit, we will issue a refund or replacement.
2. 2. Proof of Damage

   To process a refund or replacement for a damaged item, the following steps must be taken:

   • Notify us within 48 hours of receiving the product.
   • Provide video proof clearly showing the damage to the product and the packaging.
   • Send the proof via email to hello@teoprint.com or contact us through our customer support portal.
3. 3. Non-Refundable Cases

   Refunds will not be issued in the following circumstances:

   • Customer dissatisfaction due to errors in the uploaded photos or content (e.g., low resolution or incorrect spelling).
   • Change of mind after the order is placed.
   • Delays caused by incorrect or incomplete delivery addresses provided by the customer.
4. 4. Refund Process

   Once we receive and verify the proof of damage:

   • We will notify you of the approval or rejection of your claim.
   • If approved, refunds will be processed within 7-10 business days to your original payment method or as store credit.
5. 5. Replacements

   If eligible, we may offer a replacement for the damaged product instead of a refund. The replacement will be processed and shipped free of charge.

6. 6. Contact Us

   For any questions or concerns regarding your order or this refund policy, please reach out to us at:

   • Email: hello@teoprint.com
   • Phone: +91 9099446693